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Terms & Security Policy

Terms of Service and Privacy Policy

Welcome!

We will always respect and protect your personal data and privacy. Below we will describe what type of information we as personal data controllers collect, and how it is used.

To visit our website we do not require you to register or to enter any personal information, but if you create an account with us you will get access to all the different features in the ordering process. An account is also required if you want to place an order on our website.

Your Personal Data

When creating an account with Personlig Almanacka Nordic AB (hereinafter referred to as Personal Planner, personalplanner.com, “we”, “us”, “our”) you agree to have your email address, IP address, browser and computer information registered in our customer database. Registering a customer account allows you to upload your own pictures, create date lists and address lists, and place an order.

The personal data we store after you have placed an order is information we receive from you, and is essential to comply with our contractual liability towards you as our customer. This includes details such as name, delivery address, address lists, possible phone number, payment information, and order history.

We take no responsibility for any user generated information, such as pictures uploaded by you, contents in date and address lists, and other information that you as a customer may enter into the planner.

Personal Planner reserves the right to store your personal data for the duration of the time required to fulfil the purposes for which it was collected, with the exception of those instances where we are required by law to store your data. We remove any irrelevant data of our own accord when it is no longer needed.

Purposes of Personal Data Handling

The primary purpose of handling your personal data is to supply you as a customer with products from personalplanner.com.

Email address - Used for identification purposes, uploading cover pictures, creating date and/or address lists, handling your order, and providing you with relevant information about our products, developments, offers, promotions, and competitions.

Order and payment information - Used when handling your order, i.e. to be able to deliver your order. All details are stored in accordance with the Swedish Accounting Act.

Personal data is also used for statistical and evaluation purposes, for the sake of developing and improving our products and services.

Transfer of Personal Data

We guarantee that none of your personal data will be sold or transferred to a third party. To comply with our contractual responsibilities towards you, our customer, as well as fulfilling the above named purposes, we use personal data processors who gain access to certain personal identifiable data as needed to execute a service, e.g. delivery of products. However, the processors do not have our permission to use or disclose this information, except to execute services on our behalf or to comply with legal obligations.

Data, correction and removal

You have the right to access all your personal data, as recorded and stored by Personal Planner. In accordance with the Personal Data Act, your request must be signed and sent by post. Your request cannot be sent via email. Please note that we may charge an administration fee for this service.

You can at any time correct or delete personal data pertaining to you and stored by us, except in those cases where we are required by law to store this information. You can contact us at hello@personalplanner.com.

If you think that Personal Planner has handled your personal data improperly, you can contact the Data Protection Authority

Pruning

We regularly prune the personal data we store. Registered customer accounts (email addresses) that have never placed an order will be removed 18 months after the last login session.

Private pictures uploaded by you onto your customer account to be used in an order will be removed after 18 months.

Newsletters and Promotions

When you create an account on personalplanner.com you agree to receive promotions targeted to you as a customer. You can unsubscribe from our newsletters at any time by clicking on the link at the bottom of the newsletter, or by contacting us at hello@personalplanner.com.

We guarantee that nobody else but Personal Planner will use your personal data for marketing purposes.

Terms of Purchase

Payment

To be able to handle your order, we need a registered payment method connected to it. You can choose to pay via Paypal or Klarna. Via Klarna, you can pay in advance with your bank card or direct payment through your bank, or you can pay retroactively via invoice. The invoice will be emailed to you once your order has been dispatched.

Please note that if you live outside of Sweden, you will be making an international transaction when paying for your order. Some banks will take a small fee for making an international payment. This bank fee is completely unrelated to Personal Planner, and we disclaim all responsibility for it. Check with your bank if you have any concerns regarding this!

Delivery

Your ordered items will normally be delivered to you within 3 weeks from the date your payment method was registered in our system. Should your order be delayed, information will be sent to you regarding this. Gift cards and leather covers are dispatched within 5 working days. We ship all our packages First Class.

Customs

You as a customer are responsible for any possible duties, taxes or other customs fees.

Cancellation and return policy

You have the right to cancel your order up until selecting a payment method. If you have already paid, however, the right to withdraw is no longer in force, in accordance with regulations for distance contracts on mail order purchases, as every planner purchased on personal-planner.com is unique and printed individually for each customer. The planners may contain misprints, and Personlig Almanacka Nordic AB disclaims all responsibility for what that could cause...

Claims

It is advisable that you check your order upon delivery to see that it is correct and free from faults. In the unlikely event that your planner should show serious quality flaws, we will replace it, naturally. Please contact us on info@personal-planner.com as soon as possible. However, if an item from us should be damaged in transit, regardless whether the damage is evident or hidden, a complaint should be filed with the postal service within 7 days. Returns and claims are to be filed with us via email. Returns will not be accepted without previous contact with us.

Contact Details

Personal Planner/Personlig Almanacka Nordic AB
Lena Årby 16
743 91 Storvreta, Sweden

hello@personalplanner.com
www.personalplanner.com

VAT nr: SE556756637601



Last update 2017-11-08

 
"Amazing Planner! Totally personalized and so easy to create!"
/Raquel, United States
"Fantastic planner!"
/Melissa, Australia
"I love that I can make it exactly how I want it! This is perfect!."
/Kristin, Bend, US
Hello!
"Very high quality and well made"
/Rosie, UK
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Made in Sweden
Top Quality
Happy Customers
Safe Payments
Made in Sweden
Top Quality
Happy Customers
Safe Payments