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Terms & Security Policy

Privacy notice

1. GENERAL

1.1 We at Personlig Almanacka Nordic AB, org.no. 556756-6376 ('Personal Planner') respect and protect your personal privacy. We want you to always feel safe when using our services and when you provide us with your personal information. With this privacy notice ("Privacy notice") we want to show you how we ensure your personal information is handled in accordance with applicable legislation.

1.2 In order for us to be able to provide our products and services to you as a user, we must use personal information about you. This privacy notice applies to those of you who create an account on our website.

1.3 Those of you who use our services are responsible for ensuring that you are entitled to upload the images and other information that you upload to our service.

2. PERSONAL DATA ADMINISTRATOR

2.1 Personal Planner is the personal data administrator for the use of your personal information, and is responsible for ensuring that it is used in accordance with applicable legislation. You will find our contact details at the bottom of this Privacy Notice.

3. OUR USE OF YOUR PERSONAL INFORMATION

At Personal Planner we use your personal information to conduct our business and to be able to provide you with the products and services we offer on our website. Your personal information is used for the following purposes: - Administration and implementation of agreement, - Fulfilment of legal obligations, - Marketing, including customised direct mail, and - Method and business development. The tables below give you further information about why we use your personal information, what personal information we save and how long we save your personal information.

Purpose: Administration and implementation of agreement
Personal information: Contact details such as name, address, telephone number and e-mail address.

Order and payment details such as deliveries, order history and payment information.

IT instructions such as IP address, browser information, device information, log information.

Login details such as e-mail address and password.

What we do: We use your information to provide, manage and customise our services as well as enable login, order management, delivery, and customer service to you the user.

Legal basis: Implementation of agreement.

Storage period: We save your personal information for 18 months after your last login to your account and any guarantee period has expired. We will save your information during this time, so that you will not need to re-submit your information to us if you order a product from us the following year.

Your rights: See Section 9.
Purpose: Fulfilment of legal obligations
Personal information: Order and payment details constituting accounting information such as invoices with deliveries etc.

What we do: We use your personal information to satisfy legal requirements, including accounting.

Legal basis: Legal obligation

Storage period: 7 years, calculated from the end of the calendar year when the fiscal year in which the information applied, ended.

Your rights: See Section 9.

Purpose: Marketing, including customised direct mail advertising

Personal information: Contact details such as name, address, telephone number and e-mail address.

Browsing habits and visit history such as pages you visit on our (and others') websites and how long the visit lasted.

Demographic data such as age.

What we do: We use your personal information within the framework of our marketing. Personal information may be used to send you direct mail advertising and information about offers, products, news and competitions. We will also market our products and services via our partners and other third parties, such as Facebook. We use TrustPilot to gather and analyse our customer's reviews about our products and services. We later use these reviews in our marketing. We will also be able to reward our loyal customers. We therefore save your contact details and transaction information in order to be able to contact you with special offers.

Legal basis: Balance of interests, as we consider that our interests in sending general and segmented marketing to you outweigh your interests in protecting your personal information (for marketing via post, telephone and social media - and for marketing via e-mail, SMS, MMS and other automated systems if the requirements of the Marketing Act are met)

Consent (for marketing third party products and services via e-mail, SMS and MMS and other automated systems)

Storage period: The information is saved and is used for 18 months after your last login to your customer account and any guarantee period has expired. It assumes, of course, that you did not have any opposition to direct marketing during that time.

Your personal information is also used for marketing analysis so that we can send you customised advertising.
Your rights: If you do not want Personal Planner to use your personal information for direct marketing, you are entitled at all times, to object to us about such use. Once we have received your objection, we will discontinue using the personal information for this purpose. Where we use your consent as a legal basis, you may withdraw your consent at any time by contacting us. See also Section 9 on your rights.

Purpose: Method and business development
Personal information: Contact details such as name, address, telephone number and e-mail address.
Information on using our services and about your behaviour patterns

What we do: We use your personal information within the framework of our market and customer analyses, consisting of statistics and evaluations, e.g. from Google Analytics, which provide the basis for developing and improving our services.

We also use TrustPilot to gather our customers' reviews about our products and services. We use these reviews to develop our products and services.

Legal basis: Balance of interests, as we consider that our interests in analysing the use of our products and services in order to improve, replace or develop new ones, outweigh your interests in protecting your personal information

Storage period: We save and use your personal information for this purpose throughout the entire contractual relationship, i.e. after your order has been delivered and paid for and any guarantee period has expired, as well as for 18 months thereafter.

Your rights: You have the right to object to use of personal information that takes place following a balance of interests. If you object to such use, we will only continue the use if there are important reasons for such use that outweigh your interests. See also Section 9 on your rights.

4. WHERE DOES YOUR PERSONAL INFORMATION COME FROM

4.1 The personal information we use about you, is information you have given us. You provide information upon registration of a user account, when ordering goods, by uploading material and when using our services. We do not gather information from other sources.

4.2 In order to enter into an agreement with us and for us to be able to provide you with our products and services, it is a requirement that you provide us with your personal information. If you do not provide the information, we are unable to enter into an agreement with you or provide you with our products and services.

5. AUTOMATED DECISION MAKING

We do not use automated processes to make decisions that significantly affect you.

6. HOW LONG DO WE SAVE YOUR PERSONAL INFORMATION?

6.1 We only save your personal information as long as it is needed for the purposes for which we gathered the information in accordance with this Privacy Notice. When we no longer need to save your information, we will remove it from our systems, databases and backups. In the tables in Section 3 above, you can see how long we save personal information about you for different purposes.

6.2 We may also need to save your personal information longer in order to comply with other legal requirements or to safeguard our legal interests or any other important interests.

7. WHO DO WERE SHARE YOUR PERSONAL INFORMATION WITH?

7.1 Personal Planner may disclose your personal information to third parties, such as IT providers, printers, transporter companies, and payment service providers, as well as to companies we otherwise collaborate with in order to provide and market our products and services. We will therefore release your information to Klarna, Dibs, PayPal, Facebook, TrustPilot and PostNord. In some cases, we may also need to provide information at the request of authorities or other parties within the framework of court or corporate acquisition processes or equivalent.

7.2 We will not sell your personal information to anyone else.

8. WHERE DO WE USE YOUR PERSONAL INFORMATION?

8.1 Personal Planner only ever uses your personal information within the EU/EEA.

8.2 However, our partners, e.g. Facebook, Google and TrustPilot, may also store or otherwise use your personal information outside the EU/EEA. In such cases, in their capacity as independent personal data administrators, they will be responsible for safeguarding your personal information. We will also ensure that your personal information is transferred safely to the extent that we know that your personal information will be stored or otherwise used in a non-EU/EEA country, through the use of the EU Commission's standard agreement clauses for third-country transfers.

9. YOUR RIGHTS

9.1 Our responsibility for your rights

9.1.1 Personal Planner is responsible, in its capacity as personal data administrator, for ensuring that your personal information is used in accordance with law and that your rights are effective. You may contact us at any time if you wish to exercise your rights. Our contact information can be found at the bottom of this Privacy Notice.

9.1.2 Personal Planner is required to answer your request to exercise your rights within one month of hearing from you. If your request is complicated or if a large number has been received, we are entitled to extend the time by two months. If we feel that we cannot do what you want us to do, we are obliged, within one month of receiving your request, to inform you why we cannot do what you want us to do and inform you that you are entitled to lodge a complaint with the supervisory authority.

9.1.3 All information, communication and any measures we may undertake are free of charge for you. However, if what you request, in connection with your rights, is manifestly unfounded or unreasonable, we are entitled to charge an administrative fee to provide you with the information or implement the requested measure, or refuse to comply with your request.


9.2 Your right of access, rectification, deletion and limitation

9.2.1 You are entitled to request Personal Planner to grant

  1. Access to your personal information. This means that you are entitled to request an extract from the registry of our use of your personal information. You are also entitled to receive a copy of the personal information that we use, free of charge. For any additional copies we have the right to charge an administration fee. If you make a request in electronic format, such as via e-mail, we will provide you with the information in a widely used electronic format.
  2. Correction of your personal information. We will, at your request or on our own initiative, correct, anonymise, delete or supplement any information we discover is incorrect, incomplete or misleading. With effect from 25 May 2018, you may also supplement additional information if any relevant information is missing by sending a supplementary opinion.
  3. Deletion of your personal information. From 25 May 2018, you have the right to request that we remove your personal information if there is no acceptable reason for us using it. Deletion should therefore take place if:
    1. the personal information is no longer needed for the purpose for which we gathered it,
    2. we use your information with your consent and you revoke this,
    3. you object to our use of your information that takes place following a balance of interests and we do not have important interests that outweigh your interests and rights,
    4. we have used the personal information in an unauthorised manner,
    5. we have a legal obligation to delete the personal information, or
    6. you are a child and we have gathered the personal information in connection with the provision of services from the information society.
    However, there may be requirements in law or other highly important reasons that will prevent us from immediately deleting your personal information. We will then discontinue using your personal information for purposes other than compliance with the law or which are not necessary for any other compelling reason.
  4. Limitation of use. This means that we temporarily limit the use of your personal information. From 25 May 2018, you have the right to request limitation when:
    1. you believe your information is incorrect and you have requested a correction as per paragraph 9.2.1 b), while we investigate the accuracy of the information,
    2. the use is illegal and you do not want the information about you to be deleted,
    3. we, as personal data administrators no longer need the personal information for our purposes, but you need it to determine, enforce or defend a legal claim, or
    4. you have objected to use in accordance with paragraph 9.3.1, pending verification as to whether our important interests outweigh yours.

9.2.2 From 25 May 2018, Personal Planner will take all reasonable steps we can to inform all those who have received your personal information as described in paragraph 7 above, that we have corrected, deleted or restricted access to your personal information after you requested us to do so. At your request we will inform you to whom we have provided personal information.


9.3 Your right to object to use

9.3.1 You are entitled to object to our use of personal information based on a balance of interests. You are therefore entitled to object to our handling of certain marketing and for method and business development. If you object to such use, we will only continue the use if we have important reasons to continue such use that outweigh your interests.

9.3.2 If you do not want Personal Planner to use your personal information for direct marketing, you are always entitled to object to such use by contacting us. Once we have received your objection, we will discontinue using your personal information for the purpose of such marketing.


9.4 Your right to withdraw consent

9.4.1 For use where we use your consent as a legal basis (see section 3 above) you can withdraw your consent at any time, in any way you wish, e.g. through the link at the bottom of the newsletter or by contacting us via e-mail at hello@personalplanner.com. If you withdraw your consent, you may not be able to use our services as intended.


9.5 Your right to data portability

9.5.1 You have the right to data portability. This means the right to extract part of your personal data in a structured, widely used and machine-readable format and to transfer this data to another personal data administrator. You are only entitled to data portability when the use of your personal information is automated and we base our use on your consent or on an agreement between you and us. This means, for example, that you have the right to obtain and transfer any personal information you entered in order to create your user account with us.


9.6 Your right to complain to the supervisory authority

9.6.1 You have the right to submit any complaints regarding our use of your personal information to the Data Inspectorate.

10. PROTECTION OF YOUR PERSONAL INFORMATION

10.1 You should always be able to feel confident when you submit your personal information to us. Personal Planner has therefore taken appropriate security steps to protect your personal information against unauthorised access, change and deletion. If there are security incidents that may affect you or your personal information in a more significant way, e.g. when there is a risk of fraud or identity theft, we will contact you and tell you what you can do to reduce the risk.

11. COOKIES

11.1 At Personal Planner we use cookies on our site and in our services to enhance your experience with us. We use cookies to simplify and customise our services, such as when logging in. You will find the policy here.

12. CHANGES TO THIS PRIVACY NOTICE

12.1 Personal Planner has the right to change this Privacy Notice at any time. When we make changes that are not solely linguistic or editorial, you will receive clear information about the changes and what they mean to you before they begin to apply. If we need your consent to fulfil our obligations to you and you do not agree to the changed terms, you may terminate the agreement with us before the terms come into force.

13. CONTACT INFORMATION

13.1 Please do not hesitate to contact us at Personal Planner if you have any questions about this Privacy Notice, our use of your personal information or if you wish to request an extract from the registry.

Personlig Almanacka Nordic AB
Lena ┼rby 16
743 91 Storvreta

hello@personalplanner.com
www.personalplanner.com

Org. no: 556756-6376

Terms of Purchase

Payment

To be able to handle your order, we need a registered payment method connected to it. You can choose to pay via Paypal or Klarna. Via Klarna, you can pay in advance with your bank card or direct payment through your bank, or you can pay retroactively via invoice. The invoice will be emailed to you once your order has been dispatched.

Please note that if you live outside of Sweden, you will be making an international transaction when paying for your order. Some banks will take a small fee for making an international payment. This bank fee is completely unrelated to Personal Planner, and we disclaim all responsibility for it. Check with your bank if you have any concerns regarding this!

Delivery

Your ordered items will normally be delivered to you within 3 weeks from the date your payment method was registered in our system. Should your order be delayed, information will be sent to you regarding this. Gift cards and leather covers are dispatched within 5 working days. We ship all our packages First Class.

Customs

You as a customer are responsible for any possible duties, taxes or other customs fees.

Cancellation and return policy

You have the right to cancel your order up until selecting a payment method. If you have already paid, however, the right to withdraw is no longer in force, in accordance with regulations for distance contracts on mail order purchases, as every planner purchased on personal-planner.com is unique and printed individually for each customer. The planners may contain misprints, and Personlig Almanacka Nordic AB disclaims all responsibility for what that could cause...

Claims

It is advisable that you check your order upon delivery to see that it is correct and free from faults. In the unlikely event that your planner should show serious quality flaws, we will replace it, naturally. Please contact us on info@personal-planner.com as soon as possible. However, if an item from us should be damaged in transit, regardless whether the damage is evident or hidden, a complaint should be filed with the postal service within 7 days. Returns and claims are to be filed with us via email. Returns will not be accepted without previous contact with us.

Contact Details

Personal Planner/Personlig Almanacka Nordic AB
Lena ┼rby 16
743 91 Storvreta, Sweden

hello@personalplanner.com
www.personalplanner.com

VAT nr: SE556756637601



Last update 2017-11-08

 
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Made in Sweden
Top Quality
Happy Customers
Safe Payments