FAQ

Click on "My account" to see your personal address lists and edit them.

Go to "My account", where you'll find your date lists and can edit them. Click on "Create new date list".

You can save up to 10 lists on your account.

Click on "Log in with Shop" and then "Log in or create an account" to enter your email address and create a new account. We'll then send you a 6-digit verification code by email. You never need a password – you always log in with a new one-time code.

Send us an email at hello@personalplanner.com and we'll help you cancel your account.

Go to "My account" and log in, or create an account with us, then check the newsletter box when prompted.

No, we don't use passwords at all. Every time you log in, we send a one-time code to your email address. The code can only be used once and is valid for 15 minutes.

You'll need this to be able to save your personal date lists and personal address lists. This also ensures that you can upload your own images safely, without risking anyone else eying them. There are other nice perks to having an account with us too, like being able to save planner or Mixbok designs you're working on, accessing your order history easily, and being able to create a follow-up to your planner with just one click.

Choose the planner or notebook you want to customize in the menu. To start the design and customization process, click on the coral button. Select your preferred planner size with the help of the arrows. Next, customize your product to suit you perfectly, then add it to the shopping cart. Finally, select payment method and complete the purchase. Now all you have to do is wait for some happy mail to be delivered!

Your planner will remain there until you choose to finalize your purchase or to remove it from the cart.

You can save your design in the shopping cart and return to continue designing your planner at a later time.

Sure thing! Log in to your account, then click on "My account" at the top right corner to access your order history. Next, select the order containing the planner or notebook you'd like to create a follow-up for, and click "Create follow-up". Just make sure to check the text on the cover, as well as the starting date – you can still edit these as you like!

You can also drop us a line at hello@personalplanner.com and we'll help you create a follow-up.

Yes, a preview is available in your cart. Click "show more" to see a summary of your planner. If you want to make any changes, click "edit" to go back to the editor.

It could be stuck in your spam folder – check there! Alternatively, there might be a typo in your email address.

Drop us a line at hello@personalplanner.com and we'll help you out!

If you have already paid or registered for Klarna Invoice, the right to withdraw is no longer in force, in accordance with regulations for distance contracts on mail order purchases, as every planner purchased on personalplanner.com is unique and printed specifically for each customer.

According to the EU Consumer Rights Directive, you have the right to cancel your purchase (of accessories) within 14 days of receiving your order. You can easily do so by using the Right of Withdrawal feature on our website. Alternatively, you can email us at hello@personalplanner.com for instructions on how to return your item(s).

We can't add anything to an already submitted order, but it's easy to create a new one with the products you want to add.

We want to keep delivery times as short as possible, so the planners and notebooks are automatically sent to print immediately after your order has been placed. After this point, no further changes can be made.

Contact us at hello@personalplanner.com and we'll change it for you.

Our approximate delivery times should be fairly accurate, but occasionally shipping can take a little longer than expected. If the approximate delivery time has already passed, please send us an email with your name and order number at hello@personalplanner.com and we'll be happy to help.

In the order confirmation email you will find a link where you can follow the progress of your order. If you have an account with us, you can also see the order confirmation under "My account" on our website. Click on the order to see your order confirmation.

You'll find the order number in your order confirmation, available under "My account", when you log back into your account with us.

Start designing the cover of your planner and click on "Choose your own image". Upload your desired image – super easy! Just remember that the image needs to be in JPEG, HEIC, or PNG format.

You need to create your collage using another service, such as picmonkey.com or the app PhotoGrid. Once your collage is ready, you can upload it under "My images / Gallery". Note, however, that these images can sometimes have a slightly lower quality.

Check that the image is in JPEG, HEIC, or PNG format. If the image is in the correct format and it still doesn't work, try using a different browser.

If nothing works, contact us at hello@personalplanner.com and we'll help you.

When adding text to the cover, you can choose its placement and font. We offer 13 different text placements and fonts for the cover.

Inside the planner, we now offer four different fonts.

When you design the cover of your planner, scroll down below "Choose your own image" and you'll find the gallery images there.

Do the same on the "Back cover" tab to choose a gallery image for the back as well.

We recommend that all images are 130 dpi (dots per inch) or higher, in order for them to look good when printed. This is a piece of cake for modern mobile phone cameras. This means the following resolution or higher:

Mini: 827×1118 pixels
Square: 1157×1118 pixels
Wide: 1654×1118 pixels
Classic (A5): 1157×1614 pixels
Big (A4): 1654×2339 pixels
Wall Planner: 2362×2362 pixels

We want your printed picture to be as close as possible to the preview on our website but, occasionally, the print version can differ by a few millimeters. For that reason, make sure to keep important bits at a safe distance from the edge!

The cover images need to be the following size:

Mini: 4.1" × 5.6" (827×1118 pixels)
Square: 5.8" × 5.6" (1157×1118 pixels)
Wide: 8.3" × 5.6" (1654×1118 pixels)
Classic (A5): 5.8" × 8.1" (1157×1614 pixels)
Big (A4): 8.2" × 11.6" (1654×2339 pixels)
Wall Planner: 12.0" × 12.0" (2362×2362 pixels)

We want your printed picture to be as close as possible to the preview on our website but, occasionally, the print version can differ by a few millimeters. For that reason, make sure to keep important bits at a safe distance from the edge!

When you reach the checkout, you'll be redirected to our secure payment solution via Kustom Checkout. There, you can choose the payment method that suits you best:

Klarna – Pay now, later, or split your payment – it's up to you!
PayPal – Pay safely with your account, or as a guest if you prefer.
Card payment – We accept Visa and Mastercard.
Apple Pay & Google Pay – Quick and easy with your digital wallet.

All payments are handled securely and encrypted, so you can shop safely and confidently.

Yes, you can. You can choose to pay as guest or through your own PayPal account.

No, sorry. You need to pay by credit/debit card.

If you've selected Klarna as payment method, the payment will go directly to them, and the order will be marked as "invoiced" in our system. If you're uncertain whether your payment has been registered, contact Klarna's customer service.

If you've already paid for your order, it's too late to apply the discount, unfortunately.

When paying, you will be redirected to our payment providers' external sites, where your payment is secure.

If you live outside of Sweden, you will be making an international transaction when paying for your order. Some banks will take a small fee for making an international payment. This bank fee is completely unrelated to Personal Planner, and we disclaim all responsibility for it. Check with your bank if you have any concerns regarding this!

Place a product in the cart, then enter your code in the box "Discount Code" and click "OK".

Please double-check that all hyphens and letters are where they're supposed to be. Still not working? Give us a shout and we'll try to help: hello@personalplanner.com

No, unfortunately only one code can be used per order. But you can always save the code for another purchase later on.

Email us at hello@personalplanner.com and we'll try to find it for you.

Sign up for our newsletter and follow us on Facebook or Instagram so you don't miss a thing!

No, unfortunately not. Be sure to subscribe to our newsletter and follow us on our social media accounts so you don't miss out on any offers.

Sorry to hear that! Please send us an email at hello@personalplanner.com, quoting your order number, a short description of the damage, and a picture too, and we'll be happy to help.

Please send us an email at hello@personalplanner.com, quoting your order number, what the problem is, and a picture too, and we'll be happy to help.

USA: approx. 15–20 business days
Europe: approx. 9–14 business days
Rest of the world: approx. 15–25 business days depending on location.

For most countries you can choose to pay extra for traceable shipping. If you choose express delivery the order will be delivered within 4–8 business days, depending on country of destination.

We offer free shipping with standard mail for orders above a certain amount. You can see what applies to your particular country at checkout.

For most countries you can choose to pay extra for traceable shipping. If you choose express delivery the order will be delivered within 4–8 business days, depending on country of destination.

If the package hasn't left us yet, we can still change the delivery address. Send us an email at hello@personalplanner.com with the new address and your order number, and we'll change it for you!

Yes, we do.

We offer worldwide shipping, but we require a PO box address in some countries, for a safe delivery.

Yes, we do.

No withdrawal rights apply when making a purchase of a designed product at personalplanner.com, in accordance with regulations for distance contracts on mail order purchases. Each personally designed product is unique and printed specifically for each customer, and can therefore not be resold.

In the unlikely event that your planner should show serious quality flaws, we will replace it, of course.

Items that are not personally designed can always be returned. To return an item, please download the return label here. Print and fill out the details needed, then add your return label to the package for return. Please note that as the customer, you are responsible for the return fee.

Once we receive the returned item we will process the refund.

Yes, the following accessories are always included:

Planner: storage pocket, elastic closure, ruler and one sticker sheet (Eye Candy – Minis)
Wall Planner: one sticker sheet (Eye Candy – Minis)
Notebook: storage pocket, elastic closure, ruler and one sticker sheet (Eye Candy – Minis)
Organizer: one sticker sheet (Eye Candy – Minis)

If you'd like more, our full range of accessories is in the shop.

An organizer is an unbound insert that you use with a ring binder. Our regular, classic planner is spiral-bound.

The only essential difference between A5 and Personal is the size! The A5 size measures 148×210 mm, while the Personal size is 95×170 mm – a bit smaller. You can design both in our design tool where you'll make the same choices, so the size really just depends on what suits you best. Simply pick the size that suits you and your lifestyle the best. (Please note, however, that to include a monthly overview in the Personal size, you'll need to select nine months or fewer, and a few other choices differ slightly.)

Since the insert is held in a ring binder, you can easily remove old pages or add refill pages as you like. However, keep in mind that we always print the contents of your organizer on both the front and back of the pages, so it's easiest to keep the main calendar section in one place.

Yes, it does! We also sell our own A5 ring binder if you'd like a matching one.

No, unfortunately we don't. All our planners show one week over a two-page spread. But check out all the different weekly layouts we offer.

No, we sell our planners via our website only, directly to our customers, so that everyone can customize their own planner individually.

Our planners can run for 3, 6, 9, 12 or 13 months, you choose. The total amount of pages is always the same though, as you get a different number of themed pages depending on how many months you have chosen.

Mini: 4.1" × 5.6" (105×142×13 mm)
Square: 5.8" × 5.6" (147×142×13 mm)
Wide: 8.3" × 5.6" (210×142×13 mm)
Classic (A5): 5.8" × 8.1" (147×205×15 mm)
Big (A4): 8.2" × 11.6" (210×297×15 mm)
Organizer (A5): 5.8" × 8.2" (148×210×13 mm, unbound inlay excl. ring binder)
Organizer Personal: 3.7" × 6.7" (95×170×11 mm, unbound inlay excl. ring binder)
Family planner weekly: 12.0" × 12.0" (303×303 mm)
Family planner monthly: 8.3" × 11.7" (210×297 mm)
Photo calendar: 8.3" × 11.7" (210×297 mm)

You'll find every format among our planners.

To secure the elastic closure, insert the metal ends into the holes in the back cover, then wrap the elastic around your planner. Ta-da!

Yes, you can! However, in our mini, square, and wide planners, as well as in our organizer size Personal, you'll need to select a maximum of 9 months to include the monthly overview. You'll receive as many monthly overviews as the number of months you've chosen.

Yes, you can! Among the theme pages in our notebook, you choose which year you want a monthly overview for.

Please note though that the monthly overview will always be for a full year, January–December.

No, unfortunately we aren't able to offer that option. All our planners have Monday as the start of the week. However, in our monthly overview you can choose if you'd like a Monday or Sunday start.

You choose your start month and if it shall run for 3, 6, 9, 12 or 13 months.

Each two-page spread of the month overview will be placed before each corresponding month, throughout the planner.

All national holidays for the inlay you have chosen are included. In addition, we also add a bunch of fun themed days.

If you do not wish to have holidays pre-printed in your planner, you can opt out of them in step 5/13, "Start & language".

All paper we use is 130 grams paper, carrying the eco-labels PEFC, ISO 14001, Paper Profile and EMAS. The paper is produced in a paper mill called Arctic, which carries the Nordic Swan eco-label. Our printing office is also ISO 14001 certified.

We have three types of wall planners! Our family calendar with a monthly overview has one month per page. The wall calendar is also available with one week per page for a more detailed family planning, and we also offer photo calendars with one picture per month.

Yes, we offer some of our theme pages as refills, for both the planner and the A5 organizer. Here you can find all our refill pages. (Refill pages for our Personal size will be available shortly.)

The plastic pocket is perfect for all your loose notes and knick-knacks! You can take it out and snap it back in wherever you want in the planner, fastening it to the coil.

The ruler is meant to be used as a bookmark, for example to show the current week, and because you can take it out and snap it back in easily, you can move it along with your weeks.

Absolutely! You'll find this option under "Gift cards". The card is valid for two years from the date of purchase. The expiration date of the gift card cannot be extended.

Start designing the cover of your planner and click on "Choose your own image". Upload your desired image – super easy! Just remember that the image needs to be in JPEG, HEIC, or PNG format.

Sometimes the webpage can act up due to circumstances beyond our control. Switching browsers may help, or switching to another device. If none of that works, give us a shout at hello@personalplanner.com. We'd be grateful if you could also attach a screenshot and error message if there was one.

Check that the image is in JPEG, HEIC, or PNG format. If the image is in the correct format and it still doesn't work, try using a different browser.

If nothing works, contact us at hello@personalplanner.com and we'll help you.

Start with clearing your browser from cookies and cache, alternatively try switching browsers. You can also use another device. Often either of these options will do the trick! If not, drop us a line at hello@personalplanner.com.

Get in touch with Lisa – she's responsible for our customer service, and would love to hear your thoughts: hello@personalplanner.com

That sounds exciting! Do tell us all about it in an email and send it to hello@personalplanner.com.

Brilliant! Do email us your suggestion at hello@personalplanner.com.

Lovely! Please enter your details here, and we'll contact you further!

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