FAQ
Here you'll find answers to the most common questions about ordering, payment, shipping and our products. Every Personal Planner product is designed individually by you and printed in Sweden, which affects both delivery time and your right of withdrawal – we explain that in the answers below. If you can't find what you're looking for, email us at hello@personalplanner.com.
My order
My account
How do I edit my personal address lists?
You edit your address lists in your profile when you're logged in to your account.
An address list holds the contact details you want printed in your Personal Planner. Click the pencil icon to edit an existing list, or choose "Add new address" to add a new contact. The list is saved to your account and can be reused the next time you order.
Keep in mind that the list needs to be finished before you complete your purchase, since the content goes to print together with your order. Changes you make afterwards won't affect an order that's already been placed.
How do I edit my personal date lists?
You edit your date lists in your profile when you're logged in to your account.
In a date list you save your own important dates, such as birthdays and anniversaries, which are then printed on the right day in your planner. Click the pencil icon to edit a list, or "Create new date list" to add another. You can save up to 10 lists on your account and reuse them for future orders.
The date list needs to be finished before you complete your purchase, since the dates are printed together with the rest of the content.
How do I create a follow-up calendar from a previous calendar?
You can easily create a new calendar based on a calendar you have ordered previously. Your design and personal choices will be carried over, but you can change exactly what you want.
Log in to your account – you don't need a password; you'll receive a code sent to your email address.
- Go to PROFILE.
- Here you'll see your previous orders. Find the calendar you want to create a follow-up of and click "Create follow-up" next to the product.
- You can now choose to keep the calendar exactly as it was or take the opportunity to make changes. All choices from your previous calendar can be changed without affecting anything else. Keep what you like and update what you want!
- The start date of the new calendar will automatically be moved forward by one year.
How do I create an account with you?
You create an account by clicking "Log in with Shop" and then "Log in or create an account".
Enter your email address and we'll send you a 6-digit verification code. You never need a password – every login uses a new one-time code that's valid for 15 minutes.
The account is needed so you can upload your own cover images and save personal date and address lists. It also lets you save designs you're working on, access your order history, and create a follow-up to a previous planner with one click.
I'd like to cancel my account.
Email us at hello@personalplanner.com from the address linked to the account, and we'll remove it for you.
When the account is deleted, everything saved in it disappears too – uploaded images as well as your date and address lists. If you have an order in progress, we recommend waiting until it has been delivered.
Please write "account deletion" in the subject line so we can help you faster.
I would like to receive your newsletter. How do I go about that?
You sign up for the newsletter under "My account".
Log in or create a customer account with us and tick the box to receive our emails. In the newsletter we send campaigns, discount codes and news about our products.
You can unsubscribe at any time using the link at the bottom of each email.
Can I choose my own password?
No, we don't use passwords at all.
Every time you log in we send a one-time code to your email address. The code can only be used once and is valid for 15 minutes. That means you never have to remember a password, and there's no old password that could end up in the wrong hands.
If the code doesn't arrive within a minute, check your spam folder and that your email address is spelled correctly.
Why do I need an account with you?
The account is needed so you can upload your own images and save personal date and address lists securely.
Since every Personal Planner is designed individually, your material is stored in your account so that only you can access it. You can also save a product you're customizing and finish the design later.
With an account you also reach your order history and can create a follow-up to last year's planner with a single click.
My order
How do I order a planner or notebook?
You order by choosing a product, designing it in our design tool and completing the purchase in the cart.
Choose your planner or notebook in the menu and click the coral button to start. Then you design the product step by step: cover with your own image or a gallery image, start month, weekly layout and the theme pages you want. When you're happy, add the product to the cart, select a payment method and complete the purchase.
After the purchase your planner is printed within 2 business days, or 3–4 business days during high season. Shipping time is added on top of that.
How long will a planner remain in my cart?
Your design stays in the cart until you complete the purchase or remove it yourself – there's no time limit.
So you can start a Personal Planner, do something else and come back later to keep designing. If you're logged in to your account, the design is saved there, so you'll find it again even after closing your browser.
Remember to save your changes before leaving the design tool.
Can I save my design and continue later?
You save your design by adding the product to the cart.
From there you can return at any time and continue designing your planner or notebook. Log in to your account before you start, and the design will be linked to your account so it stays available even if you switch device.
Always save your changes before leaving the design tool, otherwise your latest adjustments may be lost.
Can I see a preview of my planner?
Yes, you can preview your planner both while designing it and in the cart before you pay.
In the last step, when you choose your theme pages, you can see a preview of the planner's contents – both the calendar section and the theme pages.
In the cart you then see a summary of your choices. Click "show more" to view them, and "edit" to go back to the design tool and change cover, start month, layout or theme pages.
Since every product is printed individually to your design, we recommend reading through all text and checking the spelling before you complete your purchase.
I haven't received an order confirmation.
The order confirmation is sent automatically right after your purchase, to the email address you gave when ordering.
If it hasn't arrived, it's usually because it landed in your spam folder or there's a typo in the email address. If you're logged in to your account, you'll also find the confirmation under "My account" – just click the relevant order.
Still can't find it? Email us your name at hello@personalplanner.com and we'll look up the order and resend the confirmation.
Can I change my order after placing it?
Yes, an order can be changed as long as production hasn't started yet.
Every Personal Planner product is made to your own design, and the order goes to print shortly after purchase. So if you want to change the delivery address, images, text, size or product, contact customer service as soon as possible after your purchase – preferably the same day.
If production has already started we unfortunately can't make the change, since the product is by then printed specifically for you and can't be used by anyone else.
Email us at hello@personalplanner.com with your order number and what you'd like to change, and we'll help you from there.
Can I cancel my order?
Yes, you can cancel your order as long as production hasn't started.
Contact customer service as soon as possible after your purchase, quoting your order number. If we manage to stop the order before it goes to print, we refund the full amount.
Once production has started, no right of withdrawal applies to personally designed products under the regulations for distance contracts, since each planner is unique and can't be resold. Non-personalised products and accessories do have a 14-day right of withdrawal under the EU Consumer Rights Directive, counted from when you received your order.
To withdraw from a purchase of accessories, use the Right of Withdrawal feature on our website, or email us at hello@personalplanner.com.
Can I add something to an already submitted order?
No, we can't add products to an order that's already been placed.
Each order is processed and sent to print as one unit, which means it can't be added to afterwards. The easiest thing is to place a new order with what's missing.
If you'd rather change something in the existing order, email us at hello@personalplanner.com as soon as possible – that's possible as long as production hasn't started.
My address is incorrect. How do I change the delivery address?
Yes, the delivery address can be changed as long as the parcel hasn't left us.
Email us at hello@personalplanner.com with your order number and the new address, and we'll update the order. Since production starts shortly after purchase, it's important that you get in touch as soon as you spot the mistake.
You can also change your address yourself under "My account", but that only applies to future orders and won't affect one that's already placed.
My order is late!
If the delivery time shown at checkout has passed, email us your name and order number and we'll help you from there.
Total delivery time consists of two parts. First your product is printed, which takes 2 business days, or 3–4 business days during high season – August, and November through January. Shipping time for your chosen method is then added on top.
If you chose a tracked shipping method, you can follow the parcel yourself. With untracked shipping, neither you nor we can see where the parcel is, since it isn't scanned along the way.
Postal delays do happen, particularly around the holidays. Get in touch at hello@personalplanner.com and we'll look at what we can do.
When will my planner be delivered?
Your planner is printed within 2 business days, and shipping time for your chosen method is added on top.
Since every Personal Planner is printed individually to your design, we only start making it once your order is placed. During high season – August, and November through January – production takes 3–4 business days. The estimated delivery time for your chosen shipping method is shown at checkout before you complete your purchase.
In the order confirmation email you'll find a link where you can follow the steps of your order. If you have an account with us, the same information is under "My account". With tracked delivery you can also click "Track your order" to see where the parcel is.
What is my order number?
Your order number is in the order confirmation sent to your email right after the purchase.
You'll also find it by logging in to your account and clicking the relevant order under "My account".
Always quote your order number when contacting customer service – it lets us help you considerably faster.
Pictures
How do I upload my own photo to the cover?
You upload your own images directly in the design tool while designing the cover.
Start designing your planner and click "Choose your own image", then select the picture from your computer or phone. The image needs to be in JPEG, HEIC or PNG format. You need to be logged in to your account to upload your own images, and they're saved there so only you can access them.
If it doesn't work, check the file format and try a different browser. If the problem persists, email us at hello@personalplanner.com.
How do I create a collage for the cover?
For the cover, you create the collage in a separate program and upload it to us as a finished image.
You can use picmonkey.com or the app PhotoGrid, for example. Once the collage is ready, upload it under "Choose your own image" just like any other photo. Note that collages often end up slightly lower in quality, since each sub-image becomes smaller. Make sure the finished collage is at least 130 dpi so it prints sharply.
If you're designing a Photo Calendar, however, you don't need an external program. There you can create collages directly on the site and decide how the images are arranged for each individual month.
I'm having trouble uploading my pictures.
First check that the image is in JPEG, HEIC or PNG format – other file formats aren't supported.
If the format is right and it still doesn't work, it's usually the browser. Try clearing cookies and cache, switching browser, or uploading from another device. Very large image files can also take longer to upload.
If none of that helps, email us at hello@personalplanner.com and feel free to attach a screenshot.
Can I change the font of the front cover text?
Yes, you choose both the font and the placement of the text on the cover.
We offer 13 different combinations of text placement and font for the cover, and you see the result straight away in the design tool. Inside the planner you can also choose between four different fonts.
Try a few variations before you decide – your choice doesn't affect the price.
Where do I find your gallery images?
You'll find the gallery images in the design tool while designing the cover – scroll down below "Choose your own image".
There you'll find ready-made designs if you'd rather use one of our images than your own photo. Do the same on the "Back cover" tab to choose a gallery image for the back as well.
You can mix freely and have, for example, your own photo on the front and a gallery image on the back.
What image resolution do you recommend?
We recommend at least 130 dpi so the image prints sharply.
Modern phone cameras handle that resolution without any trouble. Depending on the product you're designing, that means the following pixel dimensions or higher:
Mini (A6): 827×1118 pixels
Square: 1157×1118 pixels
Wide: 1654×1118 pixels
Classic (A5): 1157×1614 pixels
Big (A4): 1654×2339 pixels
Family planner weekly: 2362×2362 pixels
Family planner monthly: 1654×2339 pixels
Photo calendar: 1654×2339 pixels
Using a lower-resolution image may make it look blurry or pixelated in print. The printed image may also differ by a few millimetres from how it looks on the website, so avoid placing important details right at the edge.
What size should my uploaded images be?
The image should match the format of the product you're designing.
Use the following dimensions:
Mini (A6): 4.1" × 5.6" (827×1118 pixels)
Square: 5.8" × 5.6" (1157×1118 pixels)
Wide: 8.3" × 5.6" (1654×1118 pixels)
Classic (A5): 5.8" × 8.1" (1157×1614 pixels)
Big (A4): 8.2" × 11.6" (1654×2339 pixels)
Family planner weekly: 12.0" × 12.0" (2362×2362 pixels)
Family planner monthly: 8.3" × 11.7" (1654×2339 pixels)
Photo calendar: 8.3" × 11.7" (1654×2339 pixels)
If your image has different proportions you can crop it in the design tool. Since the printed result can differ by a few millimetres from the website, avoid placing faces or text right at the edge of the image.
Payment
Payment
What payment methods do you offer?
At checkout you can pay with Shop, card, Google Pay, Apple Pay, Klarna or PayPal.
You choose your payment method at checkout when completing your order:
Shop – Shopify's own payment solution, which also handles card payments.
Card – we accept Visa, Mastercard and American Express.
Google Pay and Apple Pay – quick payment with your digital wallet.
Klarna – pay by invoice or in instalments.
PayPal – pay with your PayPal account or as a guest.
All payments are handled securely and encrypted by the payment provider, which means we never store your card details.
Can I pay through PayPal?
Yes, PayPal is available when you shop with us.
You can pay either through your own PayPal account or as a guest, without creating one. Shop, card, Google Pay, Apple Pay and Klarna are also available.
All available payment methods are shown at checkout before you complete your purchase.
We are placing an order as a company. Can you send us an invoice?
No, we don't issue company invoices – you pay with the same methods as private customers.
That applies to larger orders too. If you need an invoice, you can choose Klarna as your payment method and the invoice will come directly from Klarna. Your receipt and accounting documentation arrive with the order confirmation.
If you're planning a larger order for a school, preschool or company, read more about Personal Planner for businesses or email us at hello@personalplanner.com for a quote.
I've paid my order, but it's marked as "invoiced". Why?
That's because you chose Klarna, and the payment is handled by them rather than by us.
When you pay via Klarna the money goes directly to them, so in our system the order still shows as invoiced even after you've paid. It doesn't affect your order – it's produced and shipped as normal.
If you're unsure whether your payment has been registered, contact Klarna's customer service, who can see the current status of your invoice.
I have a value code but forgot to enter it. What can I do?
If you've already paid, the discount unfortunately can't be applied afterwards.
The discount code has to be entered in the cart before you complete your purchase, since the payment has by then already gone through with the payment provider.
The code isn't used up, though – you can use it for another purchase as long as it's still valid.
Do I make a secure payment through your website?
Yes, payment is encrypted and handled by our external payment partners.
When paying you're redirected to the provider's own page, where your details are transmitted securely. We never see or store your card details at any point.
I was charged an international service fee. Why?
That fee is charged by your bank, not by us.
Some banks charge a small fee for international payments. Since our products are made in Sweden, your payment may count as an international transaction. It's completely unrelated to Personal Planner and outside our control.
If you have questions about the fee, check with your bank.
Discounts
Where do I enter my discount code?
You enter the discount code in the cart, in the "Discount Code" box.
Add the product to your cart first, then type in the code and confirm it. The discount is deducted immediately and you'll see the new total before moving on to payment.
The code must be entered before you complete the purchase – it can't be added afterwards.
My discount code isn't working!
Start by checking that the code is typed correctly, with no extra spaces at the beginning or end.
The most common reasons a code isn't accepted are that it has expired, that it has already been used, or that you're trying to use two codes at once – only one discount code per order works.
If the problem persists, email us the code at hello@personalplanner.com and we'll check what's going on.
Can I combine several value codes?
No, you can only use one value code per order.
The system allows one code at a time in the cart. If you have two codes, we recommend using the one that gives the bigger discount on this particular order.
The other code stays valid and can be used for a later purchase within its validity period.
I received a value code, but now I've lost it. Help!
Email us at hello@personalplanner.com and we'll try to find the code for you.
Tell us which email address you think it was sent to and roughly when you received it, and the search will go faster.
Do check your spam folder first – discount codes sometimes end up there.
Do you have any specials on at the moment?
Current campaigns and offers are always shown on our website.
To make sure you don't miss anything, subscribe to our newsletter – that's where we send discount codes and campaigns first. We also share news on Facebook and Instagram.
You sign up for the newsletter under "My account".
Do you have student discounts?
No, we don't currently offer a student discount.
We do run campaigns throughout the year, though. Subscribe to our newsletter and follow us on social media to make sure you don't miss an offer.
You sign up for the newsletter under "My account".
Claims
My planner is damaged. What do I do?
Contact us with your order number and a photo of the damage, and we'll sort it out.
Damage sometimes happens in transit. The photo helps us see what happened and judge whether it's transport damage or a manufacturing fault. Since your planner is personally designed, we still have your design and can produce a new one.
Email hello@personalplanner.com with your order number, a description of the damage and ideally a photo, and we'll come back to you on how we'll replace it.
My planner has a printing mistake. What now?
Contact us with your order number and a photo of the fault, and we'll replace the product.
If something goes wrong in printing, that's our responsibility. Describe what isn't right – incorrect dates, text in the wrong place, missing pages – and attach a photo where the fault is clearly visible.
Send it to hello@personalplanner.com and we'll get back to you.
Shipping
Shipping
What shipping options do you offer?
We currently offer the following shipping options:
Standard shipping, untracked.
Standard shipping, tracked.
UPS home delivery, tracked.
Depending on how much you order, the shipping options shown at checkout may vary. The current price and estimated delivery time for each option are always displayed at checkout before you complete your purchase.
How long is the delivery time?
Delivery time consists of production time plus shipping time, and the exact figure is shown at checkout.
Since every Personal Planner is printed individually to your own design, production only begins once your order is placed. It takes 2 business days, or 3–4 business days during high season – August, and November through January.
Shipping time is then added on top, and depends on which option you choose: standard shipping untracked, standard shipping tracked, or UPS home delivery with tracking. Delivery times also vary by destination country.
The estimated delivery time for your chosen option is shown at checkout before you complete your purchase.
Can I track my order?
Yes, if you choose tracked standard shipping or UPS home delivery.
Both of those options are tracked. Untracked standard shipping is not, which means the parcel isn't scanned along the way and its location can't be checked.
If you chose a tracked option, you'll find the "Track your order" link in your order confirmation and under "My account", where you can see where the parcel is.
Can I change my delivery address?
Yes, as long as the parcel hasn't left us yet.
Email your order number and the new address to hello@personalplanner.com and we'll update the order. Get in touch as soon as possible, since production starts shortly after purchase.
Address changes you make yourself under "My account" only apply to future orders.
Do you ship to PO boxes and military bases?
Yes, we ship to both PO boxes and military bases with FPO/AP addresses.
One exception applies: UPS does not deliver to PO boxes. If you want your parcel sent to one, choose standard shipping at checkout instead.
Just enter the PO box or FPO/AP address as your delivery address when ordering.
What countries do you ship to?
We ship worldwide, to every country you can select at checkout.
Which shipping options, prices and delivery times apply varies by country, and you'll see what applies to your address once you enter it at checkout. Some countries require a PO box address for the parcel to arrive safely.
Note that for deliveries outside the EU, customs duties and VAT may be charged above a certain order value.
Returns
Can I return my order?
Personally designed products can't be returned, but accessories and non-personalised products can be sent back in new condition.
Under the regulations for distance contracts, no right of withdrawal applies to goods made to a customer's own specifications. Since every Personal Planner is printed individually with your images, dates and choices, it can't be resold to anyone else.
In the unlikely event that your product has serious quality flaws, we'll of course replace it – just contact us directly.
To return an accessory, download our return label, fill in the details and put it in the parcel. Please note that as the customer you're responsible for the return shipping cost. The refund is processed once we've received the return.
Product information
Are any accessories included?
Yes, accessories are included at no extra cost with all our products.
A Personal Planner and a Notebook come with a storage pocket, elastic closure, ruler and one sticker sheet (Eye Candy – Minis). An Organizer and a Wall Planner come with one sticker sheet (Eye Candy – Minis).
If you'd like to add pens, cases, dividers or more stickers, you'll find the full range among our accessories.
Planner / Organizer / Notebook
What is the difference between an organizer and a regular planner?
The difference is the binding: an organizer is a loose insert, while a regular planner is spiral-bound with a cover.
An organizer consists of punched sheets that you put into a ring binder. That lets you remove pages you don't need and top up with refill pages during the year. Our classic Personal Planner is spiral-bound with a finished cover and is used as it is.
You design the contents in exactly the same way whichever you choose – start month, layout, theme pages and your own dates are identical.
What's the difference between an A5-sized organizer and a Personal-sized one?
The only essential difference is the size.
A5 measures 148×210 mm and Personal measures 95×170 mm, so it's a little smaller and easier to carry. You design both in the same design tool with the same choices, so it mostly comes down to which size suits your everyday life.
One exception: to include the monthly overview in the Personal size you need to choose nine months or fewer. A few other choices differ slightly between the sizes.
Can I rearrange the pages however I want in my organizer?
Yes, the pages in an organizer can be moved, removed and added to exactly as you like.
Since the insert sits in a ring binder, you can take out old months and top up with refill pages whenever you need. It's one of the biggest advantages of an organizer over a spiral-bound planner.
Keep in mind that we always print the content on both the front and back of the sheets, so the calendar section itself is easiest to keep together in one place.
Does my Filofax cover fit your organizer?
Yes, our organizer fits Filofax ring binders.
The hole punching follows the standard measurement, so you can use the insert in the binder you already have. Just pick the right size: A5 (148×210 mm) or Personal (95×170 mm).
If you'd like a new binder, we also sell our own A5 ring binder.
Do you make planners with one day per page?
No, all our planners have one week across a two-page spread.
You can, however, choose between several weekly layouts depending on how you like to plan – some give more writing space per day, others more room for notes and lists. You pick the layout in the design tool and see straight away how the spread will look.
Have a look through our different weekly layouts before you decide.
Do you have any retailers of your products?
No, we sell only directly through our own website.
The reason is that every product is designed individually by you and printed only afterwards. A finished Personal Planner therefore can't sit on a shop shelf.
It also means you always buy at the same price and with the same options, wherever you live.
How many months does a planner run for?
You choose between 3, 6, 9, 12 and 13 months.
The total page count stays the same whichever you choose. If you pick fewer months, you get more theme pages instead – lists, trackers and note pages, for example.
You also decide which month the planner starts, so you can begin at any point in the year.
What are the planner measurements?
We offer several formats, from pocket-sized A6 to A4 and wall calendars.
Mini (A6): 4.1" × 5.6" (105×142×13 mm)
Square: 5.8" × 5.6" (147×142×13 mm)
Wide: 8.3" × 5.6" (210×142×13 mm)
Classic (A5): 5.8" × 8.1" (147×205×15 mm)
Big (A4): 8.2" × 11.6" (210×297×15 mm)
Organizer (A5): 5.8" × 8.2" (148×210×13 mm, insert excl. ring binder)
Organizer Personal: 3.7" × 6.7" (95×170×11 mm, insert excl. ring binder)
Family planner weekly: 12.0" × 12.0" (303×303 mm)
Family planner monthly: 8.3" × 11.7" (210×297 mm)
Photo calendar: 8.3" × 11.7" (210×297 mm)
Our spiral-bound planners have a soft plastic cover that's flexible and sturdy enough to carry in a bag. If you'd like something more exclusive, our A5 book calendar has a hard laminated cover.
A5 is our most popular size and works well both on the desk and in a bag. You'll find every format among our planners.
How do I secure the elastic closure?
You push the two metal ends of the elastic through the holes in the plastic cover at the back.
Press the end through from the outside so it catches on the inside, then do the same with the other end. After that you simply wrap the elastic around your planner to keep it closed.
The elastic closure is included with your Personal Planner and Notebook.
Can I get the monthly overview in all planner sizes?
Yes, the monthly overview is available for all our sizes.
One exception applies to the smaller formats: in the mini, square and wide sizes, as well as in the Organizer Personal, you need to choose a maximum of 9 months for the monthly overview to fit. That's because the page count stays the same regardless of how many months you choose.
You get as many monthly overviews as the number of months you've chosen.
Can I get the month overview in a notebook?
Yes, a monthly overview can be added to a notebook.
You choose it among the theme pages while designing your Notebook, and specify which year the overview should cover.
Note that the monthly overview in a notebook always covers a full calendar year, January to December – unlike the planner, where you choose the start month yourself.
Can I have the weeks start on a Friday or Sunday in my planner?
No, all our planners start the week on Monday and end on Sunday.
That applies to every product and layout and can't be changed in the design tool. The structure follows the European week standard.
If you need an overview that doesn't follow the weekly structure, the monthly overview may be an alternative.
What is the starting month of the planners?
You choose which month your planner starts.
That means you can begin at any point in the year, for example at the start of a term or when a new project kicks off. You also choose whether it runs for 3, 6, 9, 12 or 13 months.
As a bonus you also get the last week of the month before your start month, and the first week of the month after your final month, so the transitions are seamless.
Where will the month overview be placed?
The monthly overview sits as a two-page spread at the beginning of each month.
That means you first see the whole month at a glance and then the weekly spreads for that month. The pattern repeats throughout the planner.
The placement is fixed and can't be moved in the design tool.
Which holidays are pre-printed in the planner?
All national holidays for the country you've chosen are pre-printed.
Beyond the holidays we also add a number of fun themed days through the year. Which days are included depends on the language and country you select while designing your planner.
If you'd rather have clean pages, you can opt out of the holidays under "Start & language".
How thick is the paper in the planners?
We use 130 gsm paper in all our planners and notebooks.
It's considerably thicker than ordinary copy paper and chosen so ink doesn't bleed through to the next page as you write. The paper carries the PEFC, ISO 14001, Paper Profile and EMAS eco-labels and is produced at a Nordic Swan certified paper mill in Sweden.
Our printing house is ISO 14001 certified as well, and all production takes place in Sweden.
Wall planner
Can I get a wall planner with a month per page?
Yes, our Family Planner with a monthly overview has one month per page.
We have three types of wall planners to choose from. Family Planner monthly gives you a whole month at a time and works well for an overview. Family Planner weekly instead has one week per page with a separate column for each family member, leaving more room for detailed planning. Photo Calendar combines one month per page with your own photo for every month.
You design all three yourself with your own images, names and important dates.
Accessories
Do you offer refill pages for my planner?
Yes, we sell refill pages in size A5, for both the planner and the organizer.
The refill pages are a selection of our theme pages – lined, dotted, monthly sheets and budget pages, for example. They're sold in packs of 12, so you can top up during the year instead of replacing the whole planner.
Here you'll find all our refill pages. Refill pages for the Personal size are coming shortly.
What do I use the storage pocket for?
The storage pocket is for keeping loose papers in your planner.
It's perfect for reminder notes, receipts, tickets and anything else you want close at hand. You attach it yourself to the coil wherever you want it, and because the holes are slotted it's easy to move it along week by week.
A storage pocket is included with your Personal Planner and Notebook. You'll find more among our storage pockets.
What do I use the ruler for?
The ruler works as a bookmark showing where you are in the planner.
You place it at the current week and move it along as the weeks pass, so you quickly find the right spread. It can of course also be used to draw straight lines.
The ruler is included with your Personal Planner and Notebook. You'll find more variants among our accessories.
Can I buy a gift card with you?
Yes, we sell gift cards that can be used across our whole range.
A gift card is a good option when you want to give a Personal Planner but let the recipient design it themselves. The gift card is delivered digitally and redeemed at checkout.
It's valid for two years from the date of purchase and can't be extended. Here's where you buy a gift card.
Technical issues
How do I upload a photo?
You upload photos in the design tool by clicking "Choose your own image" while designing the cover.
The image needs to be in JPEG, HEIC or PNG format, and you need to be logged in to your account. Uploaded images are saved to your account so you can use them again for a later order.
If the upload doesn't work, check the file format first and then try a different browser. If you need help, email us at hello@personalplanner.com.
I'm having trouble placing my order. Can you help?
Start by clearing your browser's cookies and cache, or try a different browser or device.
Most problems in the ordering flow come from stored browser data or from extensions blocking parts of the page. Switching from phone to computer, or the other way round, often solves it.
If the problem persists, email our customer service at hello@personalplanner.com. Do attach a screenshot and any error message so we can help you faster.
I'm having trouble uploading my pictures.
Check that the image is in JPEG, HEIC or PNG format – other formats aren't supported.
If the format is right and the upload still doesn't work, try a different browser or device. Very large files take longer, so give the upload a minute before cancelling.
If you need help, email us at hello@personalplanner.com with a screenshot.
The page is loading and loading. What can I do?
Clear your browser's cookies and cache, then reload the page.
If that doesn't help, try a different browser or another device. The design tool handles large image files, which can make the page slower to load on a weak connection.
If the page still won't load, contact our customer service at hello@personalplanner.com.
Contact
How do I contact customer service?
You reach our customer service at hello@personalplanner.com.
Our customer service team is always on hand and answers everything from questions about your order to praise, criticism and thoughts about the products. If your enquiry concerns an order, always quote your order number – it makes things faster.
If your question is about a company order, read more about Personal Planner for businesses.
I have a product idea!
How lovely – send it to us at hello@personalplanner.com.
Many of our theme pages and products exist thanks to suggestions from customers. Tell us what you're missing and how you'd use it, and we'll take it into our product development.
I have a suggestion for you!
Send it to hello@personalplanner.com and we'll gratefully take it on board.
We genuinely want to know what works less well, whether it's the design tool, the website or the product itself. Do describe what you did and what you expected to happen.
I'd like to work on a collaboration with you. How do I go about that?
Fill in our collaboration form and we'll be in touch.
We work continuously with creators and profiles who love planning and design. Tell us a little about yourself and where you can be found, and we'll come back to you if it's a good match.
Where do I find you on social media?
You'll find us on both Facebook and Instagram.
On Facebook we're at facebook.com/personalplanner and on Instagram at @personalplanner. Do use #itsprettypersonal when you show off your own planner.
That's also where we share campaigns and news first, along with our newsletter.